Advancing a "people-friendly hotel"
Enhanced services for
deaf and hard of hearing guests
Advancing a "people-friendly hotel" Enhanced services for deaf and hard of hearing guests
HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel, is further improving its facilities to accommodate deaf and hard of hearing guests as part of its efforts to become a "people-friendly hotel," one of Tokyu Hotels' three sustainability goals (visions) that it aspires to. The hotel will continue to strengthen its services as a universal hotel where all guests can enjoy a comfortable stay.
We aim to be a "people-friendly hotel" where all guests can have a comfortable stay
Our hotel strives to create a universal service environment so that all guests from diverse backgrounds can enjoy a safe and comfortable stay.
Sign Language Lessons
We hold study sessions with lecturers from the Tokyo Sign Language Interpreter Dispatch Center for Japanese sign language and the Japanese ASL Signers Society for international sign language, promoting communication using sign language among hotel associates.
Introduction of Cotopat® subtitle display system
The reception desk has installed a system that recognizes voice in real time and displays text, illustrations, and videos on a screen. This eliminates the difficulty of hearing conversations and facilitates smooth communication.
→ Official Website: Cotopat®
Utilizing the "chat function" of "Kotozna In-room"
The app, Kotozna In-room, which has a multilingual concierge function, will be used to respond to customer orders and requests. Kotozna In-room allows access to hotel information and amenity ordering, as well as tourist information for the surrounding area. The chat function will also be used as a real-time communication tool between customers and associates.
→ Kotozna In-room
City of Sign Language Sponsorship of the Tokyo International Deaf Arts Festival
The festival will be held in Koenji, Tokyo for four days from 6 to 9 November 2025, and will introduce deaf arts through a diverse program including theater, film, performances, and markets, and promote mutual exchange between deaf and hearing people.
HOTEL GROOVE SHINJUKU is a universal hotel and will be supporting this art festival. On 7 November, we will be setting up a stall at the Marche, participating in cleanup activities, and communicating with deaf people.
Special screening of Academy Award-winning film "Coda"
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To coincide with an international event related to the deaf and hard of hearing to be held in November, 109 Cinemas Premium Shinjuku will be holding a special screening of "Coda," winner of three Academy Awards in 2022 (Best Picture, Best Adapted Screenplay, and Best Supporting Actor) for one week only from 7 to 13 November 2025. The film is a moving drama about a young girl who is the only hearing member of a deaf family and aspires to pursue a career in music.
*The film will be screened with barrier-free Japanese subtitles.
Tokyu Hotels Sustainability Policy
As our sustainability policy, we have established three sustainability goals (visions we aspire to be) - an "Earth-friendly hotel, a city-friendly hotel, and a people-friendly hotel" - and six key sustainability themes (themes that we will focus on among social issues). With a deep awareness of the SDGs (Sustainable Development Goals), we will contribute to the realization of a "sustainable society" through our hotel business.
*Photos are for illustrative purposes only.
*Please note that operating hours and other information may be subject to change.